Hyppo Customer.io

Uruguay Fintech Summit 2026 · Gold sponsors

More impact per message.

Customer.io and Hyppo at the Uruguay Fintech Summit 2026

Customer.io moves the message. Hyppo moves the data. From sign-up to retention, in a single operation.

Book your 15-minute diagnostic
Date
October 7, 2026
Venue
Club de Golf del Uruguay, Montevideo
Where to find us
Customer.io and Hyppo booth

The problem

In fintech, a sign-up is not a customer yet.

Most users drop off between KYC and their first transaction. What happens in those days defines the lifetime value of the account.

The reason is rarely the product: messages arrive late, campaigns step on each other, and data does not connect onboarding with what the user does next.

One journey, end to end

From sign-up to retention.

  1. 01

    Sign-up

    Frictionless onboarding and KYC: every pending step triggers the right message to finish it.

  2. 02

    Activation

    First deposit, first transaction. The moment that weighs most on LTV.

  3. 03

    Usage

    Transaction habit: the product shows up when the user needs it, not when the campaign goes out.

  4. 04

    Cross-sell

    Card, investment, credit. The next offer based on what the user already does.

  5. 05

    Retention

    Churn anticipated from usage signals and measured against a control group.

Real case · LATAM fintech

A cross-border fintech

A 1:1 journey per profile, instead of campaigns competing with each other.

Context

Many active flows in Customer.io stepping on each other. The same user got crossed messages.

What we did

Frequency audit per channel and user, a redesigned journey and logic that prevents overlap.

Result

Every campaign assigned by stage and profile. More activation and more LTV, measured against control.

Two teams, one operation.

Customer.io

The platform

Data, journeys, channels and AI in a single orchestration layer: email, push, SMS, in-app and WhatsApp from the same user profile.

Hyppo

The team that runs it

Strategy, implementation and incremental measurement. Customer.io partner in LATAM: the data, the journey and the result.

Another case we did together, published with Customer.io: Grupo Garden, 10 car brands on a single architecture.

Scan and book

Your fintech journey diagnostic

15 minutes with the Customer.io and Hyppo team, at the booth or on a video call after the event. Free.

Contact

Let's Size Up.

Tell us about your business and we will get back to you today.

What you need

Frequently asked questions

What is the fintech journey diagnostic?

A 15-minute conversation with the Customer.io and Hyppo team. We review how a user of your fintech moves today from sign-up to retention, where they drop off and which message or data point is missing at each step. You leave with two or three concrete priorities.

Does it cost anything?

No. The diagnostic is free and with no commitment, at the event booth or on a video call in the following days.

Do I need to use Customer.io to request it?

No. It works the same if you use another messaging tool today, or none. If you already use Customer.io, we run it on your account and it gets more precise.

What does Customer.io do and what does Hyppo do?

Customer.io is the platform: it brings your user data together, builds the journeys and sends the messages by email, push, SMS, in-app and WhatsApp. Hyppo is the agency that implements and runs it: strategy, data integration, journeys and incremental measurement of the results.

Where do I find you at the Uruguay Fintech Summit?

At the Customer.io and Hyppo booth, Gold sponsors of the Uruguay Fintech Summit 2026, on October 7 at the Club de Golf del Uruguay, Montevideo. If you did not make it to the booth, leave your details in the form and we will write to you.

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